· COMPLAINT MANAGEMENT: SOS, CEO, MSR complaint, New Unit Complaints, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks.

· SPARES MANAGEMENT: responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters.

· REVENUE: BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis.

· ANALYSIS and PLANNING: Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them

· SALES FOLLOW UP & ASSISTANCE: follow-up with STs and customer visit for closure of sale

· IR 24 HRS 90%: Guidance to BPs and IR STs and if required physical assistance at customer place

· TAT 48 HRS: Regular follow-up with STs and arranging spares physically for meeting Response time.

· BP MANAGEMENT: Planning and execution plan analysis for meeting BP KPI parameters

· NPS: Review BP wise NPS and guidance for improvement.