· Coach and develop team members.

· Directly accountable for delivering sales targets in the assigned territory

· Manage all existing customer accounts in assigned territory through the reporters

· Directly manage the Key accounts & have direct access to key stakeholders of ALL accounts

· Managing Government accounts & State Health stake holders( IAS Officers ) is key as the geography 70% business is from State Health Department.

· Focus on Monthly Collection Target & maintaining customer ledger. Clearing monthly credit notes.

· Ensure timely submission of Territorial Reports , Volume Trends , Price Trends & drive Sales & Mktg Initiatives

· Maintain good networking within the various departments for cross-functional support

· Execute as well as Drive various SAFETY programs & other Customer Engagement activities

· Coordinate with plant/distribution/support teams to ensure timely supplies to customers

· Drive new PSOs as a part of complete customer management

· Address customer complaints promptly and ensure timely redressal

· Generate new large/strategic leads and work to convert the leads to business wins

· Collect and report market intelligence information related to

· Competitor actions in marketplace

· New market trends

· Meet the annual KPI targets set for Revenue , safety, Product Price, DSO, New Wins, Customer Visits, Cylinder Management

Required key skills (functional/technical)

· Good understanding of – Purchase Order. Purchase Process, Agreements, Cost & Profitability ,Taxes & implications, Collection , Credit notes

· Knowledge of government Tender process. Tender submission documentation & online Tendering process. Handling digital key. Working on government Tenders.

· Language Skills – Fluent in both written and spoken Hindi , English and local language preferred

· Knowing the Geography & HC customers in the geography.

· Experience of Outstanding Collection , resolving Old disputes.

· Communications skills  (effective presentation, negotiation, conflict resolution)

· Strong change management leadership, ability to transform business

Required qualifications/experience

· Worked in Healthcare Industry at Gujrat both Government & Private Hospitals. Well versed with the Government Department Hierarchy & Tender participation in Gujrat. Well versed with the geography of Gujrat. Experience in collection process of the State will be added advantage. HCG Industry will be preferred non pharma.