• Overall management of Urban and Rural Branches

• Support Multiple Back office and Operations Hub (various locations)

• Management of Physical and Virtual End Points in Windows, MAC & Tablet environment.

• Accountable for the execution and compliance to ITIL V4 service processes.

End Point Compliance IT Management.

• Ensuring compliance to IT policies and related processes

• Implementation, adherence and awareness of policies, processes, and procedures in coordination with Information Security Group.

• 100 % Monthly Branch IT Governance

Coordination and liaison of external and internal audits and 100 % timely closure with Satisfactory rating